Privacy Policy

This privacy policy explains how the Devon Mental Health Alliance (‘we’) uses any personal information we collect about you when you contact us by phone, email, letter, attend any of our events, or use our website at mentalhealthdevon.co.uk.

We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices. Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy, and in line with the General Data Protection Regulation (GDPR) 2018.

What information do we collect about you?

We collect information about you when you contact us by email, or fill in an online form to contact us or sign up for email updates.

This information may include:

  • your name,

  • the organisation you work for,

  • your email address,

  • your phone number, and

  • your home address.

We also collect information on your website usage through cookies, if your browser accepts them. When you contact us by email, letter or phone, we may also record this information on our customer relationship management system to help us process your request efficiently.

How do we use your information?

We use information collected from your website visits to personalise your future visits and improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.

We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.

Where do we store your information?

The forms on our website are built using a platform hosted in the US, so the information you provide to us is initially stored there. The contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018.

In the longer term your data is stored in our customer relationship management system, which is hosted on a secure server in the EU.

We take great care to ensure that our website operates at the highest security levels. All personal information is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.

Cookies

What are cookies and how do we use them?

The use of cookies is common practice on modern websites. A cookie is a small text file which is placed on your computer’s hard drive by a website. When you visit one of our websites, your browser checks to see if it has any cookies for it and sends the information contained in those cookies back to the site in order to tailor and improve your experience.

Our cookies record things like the display settings you’ve selected before (for example, preferred language). We also use third-party cookies to track how our websites are used, as well as to carry out our advertising and marketing activities. 

Third-party cookies

When you visit our website, we allow a number of third parties including Google, Facebook and LinkedIn to set cookies on your device to help us better understand who our users are and how they use our websites. This information enables us to:

  • measure our site’s effectiveness,

  • improve our content and user experience,

  • make our website more useful and relevant to your interests, and

  • promote our services and resources more usefully online.

For example, we use Google Analytics cookies to collect anonymous usage and visitor behaviour information. This includes:

  • your IP address,

  • operating system,

  • browser type,

  • pages visited, and

  • links you click on.

Google Advertising cookies help us understand the demographics and interests of our users so we can better meet their needs. If you are a user who has signed up to receive marketing emails from us, you might receive emails containing content that is tailored to your interests, based on your browsing habits. Similarly, Facebook and LinkedIn cookies help make our adverts more relevant to you.

Some of the services on our website, such as sharing functions from Facebook, Twitter and LinkedIn, may place cookies on your computer to enable their service to work properly or to measure usage of their service. To find out more about how the third parties referred to above use cookies and how to opt out of them, please review their privacy policies. You can also follow the links below:

Email cookies

Our emails and website contain cookies to tell us whether emails are opened and verify any clicks through to links within an email. We use this information to help us understand how an email campaign has performed, what types of emails and content our users find interesting, and what actions our users took, so we can improve our email campaigns in the future and make our emails more relevant to you.

Can I refuse cookies?

Yes, you can use your browser settings to disable cookies. Different browsers offer different levels of control – for example, you may be able to accept certain cookies and reject others, such as third party cookies.

If you refuse cookies, please be aware our websites may not work smoothly for you and there will be certain parts that won’t function correctly. You can delete the cookies stored on your computer at any time.

More information

For further information about cookies, including how to manage your cookie settings, visit www.aboutcookies.org or www.allaboutcookies.org.

Email marketing

If you have opted-in to hear about the Devon Mental Health Alliance’s work and services, we will send you information which may be of interest to you. You have a right to stop us from contacting you for marketing purposes at any time. All our marketing emails contain unsubscribe links. You can also contact us at any time to request a change to your marketing preferences.

How long do we keep your information?

We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for three years.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can email info@mentalhealthdevon.co.uk.

We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.

Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to date. Please contact us to correct or remove information you think is inaccurate.

Sharing your information with other organisations

The Devon Mental Health Alliance will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for. We have contracts in place with all third party suppliers to ensure they are obligated to treat our customers’ personal data in compliance with the General Data Protection Regulation 2018.

Other websites

Our website contains links to other websites not run by the Devon Mental Health Alliance. This privacy policy only applies to mentalhealthdevon.co.uk, so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this webpage. This page was last updated on 22 November 2021.

Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights. You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website.

Who we are and how to contact us

The Devon Mental Health Alliance is a partnership between six organisations registered in England and Wales as charitable companies limited by guarantee. These Member organisations are as follows:

If you have any questions about our privacy policy or information we hold about you, you can: